fd88 Privacy Policy

fd88 is an online entertainment platform serving players in Pakistan. When you interact with our platform — whether that is registering an account, placing a sports bet on a PSL match, playing Live Casino, depositing PKR via Easypaisa, or contacting our support team — you share some personal information with us.

This Privacy Policy explains, in plain language, exactly what data we collect and why, how we handle it, who we may share it with, and what your rights are in relation to that data. We have written this with our Pakistani players in mind — straightforward, honest, and without unnecessary legal jargon.

fd88 acts as the data controller for personal information collected through this platform. We take this responsibility seriously and are committed to processing your data fairly, transparently, and only for the purposes outlined in this policy.

The table below summarises the categories of personal data fd88 may collect from you:

We do not collect sensitive personal data such as biometric data, religious beliefs, or health information unless you voluntarily provide it in the context of a responsible gaming request (for example, citing a health reason for a self-exclusion request). In those cases, the information is used solely for the purpose you provided it and is handled with extra care.

fd88 collects personal data through the following channels:

• Direct registration — when you fill in your details to create an account on fd88
• Account activity — data generated automatically as you use the platform, including game sessions, deposits, and withdrawals
• Payment providers — transaction references passed back to us by JazzCash, Easypaisa, Raast, banks, or card networks when you make a deposit or withdrawal
• Support interactions — information you share when you contact our support team via live chat or email
• Cookies and tracking technologies — data collected automatically when you visit our website (see Section 8 for full details)
• Verification partners — in some cases, we may use third-party identity verification services to confirm the details you have provided

All data collected is proportionate to the purpose for which it is needed. We do not collect information speculatively or for purposes we cannot justify.

fd88 uses your personal data for the following purposes:

• Account operation — to create, manage, and maintain your fd88 account, including login authentication and account history
• Payment processing — to facilitate PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and other supported methods
• Identity verification — to confirm that you are who you say you are, particularly before processing large withdrawals or where fraud risk is identified
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, multiple accounts, and other prohibited conduct
• Customer support — to respond to your queries, resolve disputes, and provide assistance through our 24/7 support team
• Responsible gaming — to monitor for signs of problem gambling and to enable tools like deposit limits, session reminders, and self-exclusion
• Platform improvement — to analyse usage patterns and improve the fd88 experience for all players
• Communication — to send you important account notifications, security alerts, and — where you have opted in — promotional communications
• Legal compliance — to maintain records and respond to lawful requests from relevant authorities where required

fd88 does not use your data for automated decision-making that has significant legal effects on you without human review being available. If you believe an automated process has led to an unfair outcome — for example an account restriction — you can contact our support team to request a manual review.

fd88 does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary:

• Payment processors — JazzCash, Easypaisa, Raast, banking partners, and card networks receive the transaction data needed to process your deposits and withdrawals in PKR
• Game providers — providers such as Pragmatic Play, PG Soft, Evolution Gaming, Spribe, and JDB Gaming receive a player session token to deliver their games; they do not receive your full identity data
• Identity verification services — where we need to verify your identity, we may use a third-party verification provider; this is handled securely and only when required
• Fraud prevention networks — we may share data with industry fraud prevention services to identify and block known bad actors across the gaming sector
• Legal and regulatory authorities — we will disclose data if required to do so by a lawful order, court process, or where disclosure is necessary to prevent serious harm
• Business transfers — in the event of a merger, acquisition, or sale of platform assets, player data may form part of the transferred assets; affected players would be notified

All third parties with whom fd88 shares data are required to process it in accordance with applicable data protection standards. We do not allow our partners to use your data for their own marketing or purposes unrelated to the services they are delivering on fd88's behalf.

fd88 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable record-keeping obligations. In practical terms:

• Active accounts — data is retained for the lifetime of your account plus a standard retention period thereafter
• Transaction records — financial transaction data is typically retained for a minimum of five years to comply with standard record-keeping requirements
• Support communications — live chat logs and email correspondence are retained for a reasonable period to support dispute resolution and quality management
• Self-excluded accounts — identity data for self-excluded players is retained for the duration of the exclusion to prevent the player from bypassing it through re-registration
• Closed accounts — following voluntary account closure, we retain data as required for legal and regulatory purposes before it is deleted or anonymised

When data is no longer needed and no legal obligation requires us to keep it, fd88 deletes or anonymises it securely. If you want to know the specific retention period for a particular type of data, contact our support team.

fd88 takes data security seriously. We employ a combination of technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or loss:

• SSL/TLS encryption on all data in transit between your device and our servers
• Encrypted storage for sensitive data fields including passwords (stored as hashed values — we never store your plain-text password)
• Access controls — only authorised staff with a genuine need can access player account data, and all access is logged
• Regular security reviews of our systems and infrastructure to identify and address vulnerabilities
• Two-factor authentication options available to players who want an extra layer of account security

While we work hard to protect your data, no online platform can guarantee absolute security. You play an important role too — use a strong, unique password for your fd88 account, never share it, and contact us immediately if you notice anything suspicious.

fd88 uses cookies and similar technologies on our platform. Cookies are small data files placed on your device that help the platform function properly and give us information about how the site is being used.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and remember your preferences. Without these, the platform cannot work correctly.
• Analytics cookies — help us understand how players navigate the site, which games are most popular, and where technical issues occur. This data is aggregated and does not identify you personally.
• Security cookies — used to detect and prevent fraudulent activity, including identifying suspicious login attempts and bot activity.
• Preference cookies — remember settings you have chosen, such as display language or layout preferences.

Most browsers allow you to control cookies through your browser settings. Disabling essential cookies will affect your ability to use the fd88 platform — for example, you may not be able to stay logged in. Disabling analytics cookies will not affect your gameplay but will reduce our ability to improve the platform over time.

As an fd88 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your request:

We will respond to all data rights requests within a reasonable timeframe. In some cases — particularly where legal obligations require us to retain certain data — we may not be able to fulfil a deletion request in full. We will always explain the reason clearly if that is the case.

fd88 is strictly for adults aged 18 and above. We do not knowingly collect or process personal data belonging to anyone under the age of 18. Our registration process includes an age confirmation step, and we reserve the right to request identity verification documents to confirm a player's age at any time.

If we become aware that a minor has registered an account or provided personal data to fd88, we will immediately close the account, delete the associated personal data, and reverse any transactions where possible. If you believe a minor may have accessed or registered on fd88, please contact our support team at [email protected] immediately so we can investigate and act.

Parents and guardians are encouraged to use parental control software and to have open conversations with young people about the risks of online gaming. fd88 supports responsible use and takes underage access seriously.

fd88 may update this Privacy Policy from time to time — for example, if we introduce new features, change how we process data, or need to reflect updated practices. The "Last updated" date at the top of this page will always reflect when the most recent changes were made.

For significant changes that materially affect how your data is processed, we will make reasonable efforts to notify active players — for example, through an in-platform notification or email to your registered address. For minor clarifications and non-material updates, the revised policy will simply be published on this page.

We recommend checking back periodically. Continued use of the fd88 platform after a policy update has been published constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the fd88 team. We are here to help and will respond clearly and promptly.